In the event a vulnerable person needs to use a telephone to ensure their safety when leaving the venue, they will be given access to the venue’s landline, or a call will be made on their behalf.
As well as free water always being readily available from the bar, anyone showing signs of intoxication is offered a free glass or bottle of water before they leave the venue.
If a vulnerable person needs an escort to the licensed taxi rank our security can provide this. It is also important to ensure that the person has someone to meet them at the end of their journey – we will ask the question. We can give them contact numbers for the venue should they need them.
As well as a logging system with a receipt bearing the club contact details and an incident number for anyone reporting lost items, a Guest Care Ambassador will help organise a search for lost property if appropriate.
We also use “Faundit” as our Lost Property System which simplifies and speeds up the return of lost property to our guests. Lost items can be registered on the venue website and guests will be notified once an item is found. They are then able to arrange collection or for the item to be couriered.
We will never ask anyone to leave on their own and our staff are able to arrange for a taxi or a friend/family member to collect a guest. A guest will also always be able to collect their coat/belongings. If a guest is refused entry then someone else from the group must also leave with them. If a guest is on their own then then they will be bought into the Welfare area until they can be collected.